This hotel exceeded our expectations. We booked last minute on a family trip in 2 rooms, travelling with 2 seniors, 3 adults and a toddler. The owner upgraded our rooms to suites, which were a wonderful pleasure with doors between the bedrooms and a beautiful bathroom in between. The hotel has been renovated with modern furniture and clean modern rooms, and very comfortable beds. The breakfast buffet was excellent, with lots of choice and constantly restocked despite a very busy morning. The owners went or of their way to ensure our comfort.
Affordable but high class hotel. Rooms were very spacious and some had king beds. The white tile and fireplace accents felt very high class in the lobbies. They had an excellent breakfast area.
Friendly,quiet, very comfortable. Breakfast was very good...self made waffles! Good coffee.
I haven't stayed here since the renovations and its too bad it took me so long. The rooms are very nice and so much space. Nice size fridge and sitting area is verry spacious. This is one of the nicer places to stay in the area and I'm definitely going to be a return customer now. There is also a little bar on site but we did not have any drinks. It is also quite nice!
Sadly, my room had a dirty bed, and the manager Vinny was unkind and unavailable while I was at the inn. This was unfortunate, as the inn is beautiful, and Tina from the front desk is amazing. My experience with the inn was great until I went to get into bed at 10:15pm, and immediately noticed it had a small dark spot of dried blood, a pubic hair, and a ton of short dark hair all over the sheets.I called the hotel staff, and the male night staff immediately came up to the room and confirmed that the bed was dirty. He moved us right away to a smaller room with the same sized beds. This of course was a huge inconvenience, as my son and I were ready for bed and needed up to be up at 6 AM. The new room had fewer outlets, and the bedside table was broken. It felt like our room had been downgraded. The next morning when I spoke to the day staff, the night staff hadnt informed them about my issue. The day staff were wonderful, and said they would leave a note for the manager (Vinny), and that he would take care of it. They said he would be available on Sunday, and to speak with him then. When I went to check out on Sunday I asked to speak to the manager, and was told that he was not in. The inn staff then asked me to call him on Monday.When I called to speak to Vinny (the manager) on Tuesday, I explained what had happened. He was unsympathetic and unkind, and said the protocol in this situation was to offer me a new room or a refund, although I was never offered a refund. I said that it was really gross to be in a dirty bed, and that I thought he would like to know about the situation, and that he would want to do something more about it. He disagreed, and said that he could not see why I thought there was a problem. He used Walmart as an analogy, and said that if you purchased a product, and there was something wrong with the product, you could return it for another one, and it would be done and over with. He thought this situation was similar. I paid for a service, I received the service I paid for. There was no need for further compensation. He said there was nothing he could do for me, so I asked him for his name, and he said goodbye.This of course was very upsetting!About an hour and a half later he called me back, and said he had spoke to someone on the phone, and that they could offer me a $25 discount.I told him that I felt he should pay for one night of my two night stay.He said that he had bills to pay, and that the cleaning staff were human, and that everybody makes mistakes. He disagreed, said he couldnt give me a night for free. He said if I wanted to call him back and get the $25 discount I could, but there was nothing more he could do for me, said God bless, and hung up.So they did offer me a $25 discount (out of the $257.58 I spent for the 2 nights) for the trouble of having a dirty bed, moving at 10:30 at night, having a manager that was unavailable, and ultimately dismissive of the situation, and how I felt! For this I have to say, choose another place to stay!
Quality Inn & Suites Bathurst is a Canadian Lodging based in Bathurst, New Brunswick. Quality Inn & Suites Bathurst is located at 777 St Peter Ave, Bathurst, NB E2A 2Y9, Canada.
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